Novacura – Customer Relationship Management

Driving Customer-Centric Growth at Novacura – Solutions and Services for ERP Systems : A DAASH Global Strategic Intervention

DAASH Global facilitated Novacura to deliver a strategic development session that puts the customer exactly where they belong: at the heart of every decision, conversation, and solution.

In a first-of-its-kind initiative titled “Through Customer-Centric Communication Strategies: A Strategic Intervention in Customer Relationship Management & Centricity Development,”
The session provided practical tools and insights to improve customer interactions, elevate relationship-building and management techniques, and better align internal processes with customer needs—all while supporting company goals.

Facilitated by Kumara Dharmasena and Harshana Dassanayake, the session went beyond theory—offering actionable tools, real-world insights, and interactive experiences to help teams improve how they connect, communicate, and co-create value with customers.